How do I place an order?
Find the products you like and click on "ADD TO CART".
Go to the shopping bag by clicking on the BAG icon located in the top right corner of the page, and once there, click "CHECK OUT". Then, fill in your information and click "PLACE ORDER".
Can I track my order?
Once your order has shipped, we will send you a shipping confirmation email containing your tracking number and tracking link.It will tell you when you can expect the delivery and also give you information on the status of the order.
Why have I not received an order confirmation by email?
Sometimes our emails take a couple of minutes to be sent or sometimes they land in the SPAM folder.
Please check all of your email folders again in 30 minutes - if you still haven't received your confirmation, email info@mygiftmerry.com, and we'll be happy to confirm your order and resend the confirmation email.
We apologize for the inconvenience!
Can I change my order?
You can always change your order before you checkout - just go to the shopping bag and you can add or remove items.
If you have already checked out, please contact us as soon as possible. We will do our best to accommodate changes before production begins or the order is shipped, but changes cannot be guaranteed once production has started.
Can I cancel my order?
If you would like to cancel your order, please contact us as soon as possible at info@mygiftmerry.com.
Orders may be cancelled for a full refund as long as production has not started and the order has not been shipped. Once production has begun or the order has been shipped, cancellation may no longer be possible.
If your order has already been shipped, please refer to our Return & Refund Policy for information about eligible returns, return instructions, and applicable return shipping costs.
My address is written incorrectly in the order confirmation - what can I do?
Contact us as soon as possible at info@mygiftmerry.com.
I received my package, but my order is incomplete, incorrect, or missing - what do I do?
We are sorry for the inconvenience caused to you. Please contact us via info@mygiftmerry.com and we will help you solve the problem immediately.
How can I redeem a voucher or discount code?
On the checkout page, there is an option to "Enter Discount Code". Simply enter your voucher or discount code and the amount will be subtracted from your order total.