🌿 Our Happiness Guarantee (Returns & Refunds)
We want you to love everything you receive from mygiftmerry. But we understand that sometimes, a change of heart happens. Here's how we can work together to make things right.
1. Changing Your Plans? (Cancellations)
If you would like to cancel your order, please contact us as soon as possible at info@mygiftmerry.com.
Orders may be cancelled for a full refund as long as production has not started and the order has not been shipped. Once production has begun or the order has been shipped, cancellation may no longer be possible.
If your order has already been shipped, please refer to our Return & Refund Policy below for information about eligible returns.
2. Not Quite Right? (Returns)
We accept eligible returns within 14 days of delivery.
Items must be unused, unworn, and returned in their original packaging. Please contact us at info@mygiftmerry.com before sending any item back so that we can provide the correct return instructions and return address.
For preference-based returns, including change-of-mind returns, customers are responsible for return shipping costs.
If your item arrives damaged, defective, incorrect, or materially different from what was ordered, please contact us with your order number and supporting photos where applicable. We will provide an appropriate replacement, refund, or return solution at no additional cost to you.
3. The Refund Process
Once your return is received, inspected, and approved, the refund will be issued to your original payment method. Please allow 1–5 business days for the refund to be processed.
4. Waiting on a Refund?
If the refund hasn't appeared yet, don't worry! Sometimes banks and credit card companies take a little extra time to "post" the transaction. We suggest:
- Double-checking your bank account.
- Reaching out to your credit card company.
- Checking in with your bank.
If you've done all this and still haven't seen your funds after a few days, please reach out to us at info@mygiftmerry.com. We're here to help!
📍 Ready to start a return?
Please email our friendly team at info@mygiftmerry.com to receive the correct return address. We want to make sure your package finds its way home to the right place!