🛡️ Our Quality Promise
At mygiftmerry, we take great care in crafting each piece with love and attention to detail. We want you to enjoy your treasure for years to come.
What does our promise cover?
If you notice a manufacturing defect, please contact us as soon as possible, preferably within 7 days of delivery. Please refer to our Return & Refund Policy for return and refund eligibility.
What is not covered?
Normal wear and tear from everyday use
Damage caused by accidents, misuse, or improper care
Lost or missing parts after delivery
How to make a claim?
Please email us at info@mygiftmerry.com with:
Your order number
A photo showing the issue
A brief description of the problem
We'll review your case and get back to you within 3-5 business days with a solution — whether that's a replacement, repair, or store credit.
💌 We're here to help! Reach out anytime at info@mygiftmerry.com